Returns

Right of Cancellation

Within the EU you have the right to withdraw from this contract within thirty days without giving a reason. Here you can read our right of withdrawal.

You must pay the costs for the return of the goods (in accordance with EU consumer guidelines). Please therefore only send us packages with sufficient postage paid. The background is that if we always bear return costs, we generally have to make the products a little more expensive. To avoid this and to offer all customers the best possible price, we have decided that return costs must be covered by the customer. In addition, this will prevent the creation of unnecessary waste.

After receipt of the returned goods, we will refund the purchase price to you straight away.

Return shipping with Paypal

Before you can use the service of Paypal, you must activate it once under this link. Just click on "Activate now" and follow the instructions on your screen. After the activation you have to do the following for the refund of the return costs:

  1. Returning an item: Bring your package well and securely packed to the post office, return the package prepaid and keep the receipt.
  2. Request a refund: log in to your Paypal account, select the order placed at Souleway and the returned item under "Activities" and request your refund.
  3. Receive refund: the refund will be credited to your account approximately five days after the request.
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